Mall IQ, Inc. is a San Francisco based start-up focused on the development of scalable location based analytics and engagement platforms. Currently, we are looking for a sales & customer success manager to join our growing team in Turkey to serve customers in the US, Turkey, Middle East and Asia.
- Own overall relationship with assigned customers which includes; following-up with existing accounts to ensure customer satisfaction, consulting on new features, and identifying up-sell opportunities.
- Partner with various internal teams, including product, sales, and technical operations to understand and improve support workflows
- Evaluate the status of new customer progress and propose solutions to different use-cases
- Work closely with sales and support teams to meet customer expectations.
- BS Degree in Business, Engineering or a relevant technical field.
- 2-3 years of previous work experience in Management Consulting, Customer Success, Account Management, Business Development or another client-facing role
- 1-2 years of previous experience in a fast-paced environment such as a Startup or a growing multinational company.
- Proficiency in English
- Results-driven mentality, with bias for speed and action
- Strong analytical skills, with the ability to translate data into insights.
- Experience with macro-level Excel and advanced PowerPoint/Keynote skills.
- Comfortable in a startup environment where we move quickly and wear many hats in a dynamic environment
Nice to Have
- Experience in using tools to extract data such as SQL, Tableau, etc.
- Experience in confidently discussing customer requirements with technical teams
- Experience in cloud-based CRM, Marketing, Sales tools
- Experience in customer journey analysis, customer segmentation, campaign management
About Mall IQ, Inc.
Founded in 2015 in Silicon Valley, CA, Mall IQ, Inc. develops cutting edge, scalable, location-based engagement, analytics & AI platforms for Retail, Loyalty, Banking and E-comm industries. Mall IQ has customers in 6 countries including USA,Turkey, Middle East & Asia.